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Comprehensive Business Analysis (CBA)

Program Summary

The Comprehensive Business Analysis Program is a nineteen session program designed to improve participants’ understanding of business analysis and enhance on the job performance.

This program is intended for employees needing to bridge the gap between formal schooling and real-world business analysis practice. For those with specialized business analysis experience, it will broaden and update their skills in effective business analysis.  The program leads up to and prepares participants to sit for the PMI-PBA℠, Professional in Business Analysis, credential examination.

Components of this program have been reviewed and certified by the International Institute of Business Analysis (IIBA™) and the Project Management Institute (PMI®). This ensures the training presents real-world best practice approaches. All training is conducted by Total Systems Education, Ltd., a globally recognized and award winning project management and business analysis training provider.

Program Format

The course is comprised of eight modules for a total of 139 hours of instruction. These modules are presented over 19 sessions, one or two sessions per week. 

Sessions include a mix of presentations, workshops, and discussion. Upon request, modules include reference and/or use of applicable internal Business Analysis procedures as well as the use of Six-sigma DMAIC methodology. Pre-class preparatory homework assignments will also need to be completed, in addition to in-class assignments.  To ensure hands-on practice and facilitate discussion class size is limited to 20 participants, 5 to 15 being ideal. Homework and readings are assigned throughout, and, exams are given at the end of each topic.

Course Contents

  • Project Planning and Control
    (Module 1, Sessions 1-3)

    In the first three sessions participants learn and practice tools and techniques needed to execute effective project planning, organizing, staffing, scheduling and controlling, while delivering quality work products.  Best practices for negotiation, communication, risk management, change management, and coordination among stakeholders are covered in great detail.

  • Data Gathering and Requirements Elicitation Workshop
    (Module 2, Session 4-5)

    This two-day workshop covers techniques for gathering information about project requirements, assumptions and constraints and communicating it to project stakeholders. These skills essential for Business Analysts, Systems Analysts, Developers, Liaisons, Project Managers and Project Team Members.

  • Determining Business Requirements and Elicitation Workshop
    (Module 3, Sessions 6-7)

    Since most projects span multiple departments, groups, and companies, this module will help participants develop realistic project requirements. Participants will learn how to identify stakeholders and elicit their needs, deliverables, and priorities. They will also create deliverables that define the scope of the project. By doing this, the production of quality products, on time, within budget and without surprises, can become a reality.

  • Project Negotiations/Vendor Management
    (Module 4, Session 8)

    Business Analysts must be able to negotiate with everyone, about everything (delivery dates, resource commitments, coordination with both internal support groups and external contractors)!  He/she must also make certain that service level agreements and contracts are agreed upon and followed.  This module does that!

  • Communicate or Die for Business and Projects
    (Module 5, Sessions 9-10)

    Communicate or Die” was originally developed as a joint effort by the Swiss Consulting Group and Total Systems Education, Ltd. This “workshop-experience” addresses the practical steps needed to achieve common project understanding. It provides the foundation for successfully navigating the Project Life Cycle and employing specific Business Analysis and Project Management tools and techniques.

  • Creating Functional Specifications Workshop
    (Module 6, Sessions 11-12)

    The course provides an introduction to analysis methods used in making the necessary transition from Business Requirements to Functional Specifications, including Use Cases, Object-Oriented and Structured Analysis concepts.  The workshop also teaches how to best use these methods to facilitate communication among Customers, Programmers, Analysts, Data Base, Liaisons, and Project Managers.

  • Peer Reviews (Structured Walkthrough and Inspections) Workshop
    (Module 7, Sessions 13-14)

    This two day program offers the peer review techniques of Product Review, Structured Walkthrough and Fagan Style Inspections.  These approaches vary in level of detail, applicability and formality.  While the walkthrough is the static testing technique most frequently employed, the formality of the Inspection helps to find the most errors at the detailed deliverable level.

  • Structured Testing Techniques
    (Module 8, Sessions 15-16)

    This two-day program is designed for those Business Analysts, Liaisons, Project Leaders, Support and Testing Teams, who want to find errors.  The course offers techniques to locate errors during the expensive Implementation, Programming and Testing Phases (Although the early phase errors of Analysis and Design are also addressed.)

  • PMI Professional in Business Analysis ℠ Exam Preparation Workshop
    (Module 9, Sessions 17-19)   

    This course prepares participants for the PMI-PBA℠ Credential exam using a two-focus approach – We provide tools and techniques to enhance your real-world knowledge, skills, and performance in business analysis, and we also concentrate on what you need to know and do, in order to pass the exam!  Prior to attending the workshop, we recommend participants already have the required project experience as outlined in the PMI-PBA℠ Handbook.


All quizzes and tests will be robust and comprehensive and reflect the appropriate assessment of knowledge and application. Vendor will review and revise existing assessment exercises.   The placement of the quizzes will also be reviewed.

  • Four quizzes designed to test the knowledge, concepts and tools presented in the previous modules (for smaller/larger modules, about 25-40 questions.)
  • Midterm Exam to be 60-75 multiple choice questions (including situational.)
  • Final Exam to be 85-100 multiple choice questions similar to the PMI-PBA Exam type.

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